Delivery Information

DELIVERY AND REFUND

Farmountain makes it easy to buy tea online. Orders are processed within 5-7 business days and you will receive a notification when it is on its way.

We ship to the following countries: Canada and United States.

Moreover, we also do wholesale worldwide.

Thanks for shopping at Farmountain. If you are not entirely satisfied with your purchase, we’re here to help. Please contact us at info@farmountains.com

Returns:

You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have a receipt or proof of purchase. If there are issues with your item, please connect with us at info@farmountains.com

And we will be happy to assist you in any way we can.

Refunds:

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

Shipping:

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us:

If you have any questions, please contact us at info@farmountains.com